Zomato Delivery Boy Caught Eating Customer’s Food, Company Responds

I know you watch cooking videos on YouTube all the time. But you haven’t actually made anything right? All of us (myself included) just find it more convenient (and less dangerous) to order food online. And most of the time, we use delivery services like Zomato, Swiggy, UberEats etc. Which is why it’s important to see this case of food tampering brought to light yesterday.

A video surfaced on Twitter and everyone is at a loss for words. A Zomato delivery executive is on his bike. He has a bag full of pending orders. He is nonchalantly eating food out of boxes and then resealing them. What’s more, he does it more than once. After he’s done, he goes back to his scheduled deliveries. As if nothing is amiss.

The video in question has been retweeted 6000 times!

This is what happens when you use coupon codes all the time. 😂 Watch till end. pic.twitter.com/KG5y9wUoNk

— Godman Chikna (@Madan_Chikna) December 10, 2018

The video has raised questions on the reliability of their service. Netizens are second guessing future orders. Most want better safeguards that act as a deterrent for such unprofessional behaviour.

1. Not Done

What's happening? @Zomato @ZomatoIN @zomatocare
This is the service you're proud of?#NOTDONEZOMATO pic.twitter.com/sJYL7e1KbW

— Mansi Guher (@Mansi1218) December 11, 2018

2. Quality control?

he is just making sure the taste and quality of food meets zomato standards. 😂

— deepak sharma (@deepaksvc) December 11, 2018

3. Gross

what he did is too gross and wrong. But it is also possible he was overworked and hungry. The cause should also b investigated.

— Serendipitous (@bigminipopsoda) December 10, 2018

4. Whyyyy?

Improved service by @Zomato inspired by Shabari. Sab taste krke de raha he taki customer na k taste acha rahe.

— Hiren 🇮🇳 (@H_Rojasara) December 11, 2018

5. Strict action required

They (@Zomato) should have anticipated the possibility and should have used tamper-proof tapes right from day one. The blog entry/their response is typical corporate damage control response.

— SZ Quadri (@SZQuadri) December 11, 2018

6. Going, going, gone

Hell, all those Zomato orders now out of the window https://t.co/nuGMI13lF9

— Syed Ata Hasnain (@atahasnain53) December 11, 2018

7. Can’t watch

https://twitter.com/BombaySheriff/status/1072150064733323264

8. Ugh

pic.twitter.com/Qd0TuY60c8

— Shivani Singh (@shivanisingh518) December 10, 2018

9. Agreed

@Zomato if service is like this
I won't order from next time😡😡

— Voice of India (@Kaalien_bhaiya) December 11, 2018

10. And finally, the official statement

We take food tampering very seriously.

For more details: https://t.co/hBApiTzmcI

— Zomato (@Zomato) December 10, 2018

The delivery executive in question has been removed from the payroll. Additional measures like tamper-proof tapes have been proposed. Will they be enough? Tell us what you think.