A lot of people turn to online shopping platforms because of the profitable deals and discounts that are offered. Almost always, you will come across your desired products being sold at an enticing discount which would make you want to buy the item. And Flipkart’s Big Billion Day sale is one such occasion where you can find the most expensive of all products being sold for a massive discount.
However, in October 2019 during the Flipkart Big Billion Day sale, one woman purchased a Patanjali shampoo for Rs 140. However, upon receiving the product, she realized that the actual MRP was Rs 95. On top of that, she was charged Rs 99 extra as a shipping fee, reported Moneycontrol. The woman in question is 34-year-old Sowmya P.
The woman got in touch with a customer service executive, said that she wanted to return the item and demanded a refund. The team alleged that they would change such shady sale policies. But after the woman noticed that Flipkart didn’t take any action against the seller, HBK Enterprises from Surat, she approached the Bangalore IVth additional district consumer disputes redressal commission with a complaint against Flipkart and HBK Enterprises for selling shampoos above their MRP.
At the consumer court, Flipkart failed to provide a justification as to why they were selling a product for a price which was much more than their MRP. Hence, they were ordered to give a compensation of Rs 20,000 to the woman for their unfair trade practices. They’ve also been asked to refund Rs 96 to her.
It’s good that Sowmya noticed the MRP. Imagine the countless people who don’t even notice that they are purchasing a product at a price that’s more than the MRP!