Flight kitchens should come up with some stringent rules and regulations to combat incidents like these were cockroaches are served in the meals.
A Mumbai man, Birju Salla, fell prey to this. Mr. Birju is a loyal customer of Jet Airways and when he was having his Jet Airways’ breakfast in his flight from Mumbai to Rajkot, the delicious channa masala was served with a cockroach.
The breakfast comprised of many dishes – paratha, croissant, fruits and channa masala.
Mr. Birju is a vegetarian and he asserted that he fell sick after having the meal. But, what was appalling was the fact that the airline crew didn’t apologize or offered medical help. Instead, they chose to replace the meal!
He was on a business trip and after reaching his destination, he had a severe stomach ache.
He consulted his doctor for prescribing some medicines, but he was seething with anger owing to the airline’s apathetic behavior.
He shared his sentiments and said this:
I have never seen such an act of gross negligence from an airline crew. All they could offer was a replacement meal. Pathetic!
I had to eventually consult my Mumbai doctor over the phone and he prescribed medicines. My plans for the day went for a toss because of their negligence.
Mr. Birju complained to the airline authorities via email, stating that he was “harassed”.
I am a regular premier JP Platinum flyer. You just can’t imagine the state of my mind. I have been harassed by your so-called esteemed airline.
Sometimes there are safety issues like your own crew forgets to lock the cart in the gallery. I always try to ignore and assume we are humans and mistakes do happen but not this time.
However, the Jet crew had something else to say. They responded by stating that Mr. Birju didn’t inform them about the stomach ache.
Here’s what they said:
We have noted the concerned guest’s experience with regard to meal service on board our flight. An apology was immediately tendered to the guest and an alternate meal was offered. The guest did not complain of uneasiness to the cabin crew. We have taken up the issue with the caterer for immediate investigation.
At Jet Airways we have a stringent policy for meal preparation and segregation and we conduct regular audits. While this incident is extremely rare, Jet Airways sincerely regrets the inconvenience caused to the guest.
Well, even if you term this incident as “rare”, we can’t ignore the fact that it was not acceptable.
Air caterers should strive to maintain the level of hygiene because it’s the customers who suffer the brunt. They should strive to maintain a sterile atmosphere and combat the source of contamination.
Hope you’re doing well, Mr. Birju.
Source: NDTV