While booking a hotel room or a guesthouse online, you would think that you could trust the medium (website, app, etc.) via which you are booking it. You would think that the pictures, reviews, and every other detail provided on the site would be accurate. Nobody wants to reach their destination and find a hut where there should have been a bungalow.
However, Amit Chamsikar booked a hotel room online in Bengaluru only to reach the location and find that the hotel is under renovation and there’s not a single soul living there.
These are the details of the room that was booked:
This is what the place looked like when he finally reached it:
This is what the reception area looked like:
Amit Chansikar took to X (formerly Twitter) to write about the entire experience. Have a look:
@makemytrip & @oyorooms scam alert in Bengaluru. Just came here to find that the hotel I had booked is under renovation. There was not a living soul here. This is tantamount to cheating! After wasting 2 hours here they cut money from my refund. Shame on you! 👎🏽 pic.twitter.com/8C3m1mWJ81
— Amit Chansikar (@TheChanceSeeker) February 9, 2024
Several people online responded to his post by sharing similar experiences they’ve had after booking hotel rooms via the same platforms. Many called the websites out for causing such a nuisance. Here’s a look at some of the responses:
MakeMyTrip is charging exorbitant rate for pathetic hotels. I suffered on last trip booked with them.. despite complaint nothing happened..
— Sanjay Ojha (@Mint_profit) February 11, 2024
This is common with Oyo… Once I booked a hotel and when I reached the location and they said hotel was closed month ago
— நாராயணன் | Narayanan (@narayanank) February 12, 2024
Once I faced similar situation, the only difference was I was with family at 1:00 AM at night and there there was no one in the OYO hotel to attend or guide me to the room. No idea of reception, total silent. From that day onwards, I took the pledge, I will never book OYO.
— Arun Yadav (@ArunYadav080787) February 12, 2024
Same thing happened to me in Bangalore two years back..
— Sharath Krishnan (@Sharath14435233) February 12, 2024
This is not the first time there is an issue with oyo.i believe Oyo needs to take hard action. Slowly Oyo is losing faith.I never book a hotel through the Oyo bocoz for the same reason.
— Uttam Sanu (@Uttamsanu) February 12, 2024
What an extremely disappointing experience!