As temperatures are rising with every passing day, those who are out in the sun, trying to earn their livelihood are the ones suffering the most. Among them are the food delivery guys who have to bear the scorching summer heat to deliver us food while we chill inside our air-conditioned rooms. It’s definitely not an easy job.
Taking to Twitter, a woman shared that her food was taking longer than usual to deliver only to discover that it was being delivered by a guy on foot in this excruciating Mumbai heat.
I have an active @swiggy_in order since the last 1 hour and 53 minutes. I just found out that the delivery executive is coming by foot. It is a summer afternoon in Mumbai and the restaurant was 4.5km away. This is absolutely inhumane. 1/n
— Parizad Baria-Unwalla (@BariaParizad) May 4, 2022
She even contacted the customer service of the food delivery app Swiggy telling them to get him to take a cab or an auto-rickshaw as the last 500 meters to her building is exhausting.
@swiggy_in I live atop a hill. The last 500 metres to get to my building alone is enough to exhaust a young and healthy person even on a winter morning. Please help him, NOW!
— Parizad Baria-Unwalla (@BariaParizad) May 4, 2022
@swiggy_in my food is not as important as this person’s health and life. How can you be so callous about this?
— Parizad Baria-Unwalla (@BariaParizad) May 4, 2022
She later came to know that her order was picked up by a different guy, on a motorbike and was delivered.
I did not expect this to blow up, was just looking for a way to get Swiggy to take quick action. My order was picked up by a different Delivery Partner, on a motorbike, and delivered. Will update this thread when I have more details of how this panned out. https://t.co/VqQ1OZHt7Q
— Parizad Baria-Unwalla (@BariaParizad) May 4, 2022
Swiggy also intervened saying that all their delivery partners are required to own a vehicle and go through ethics and safety training.
Hey Parizad, we are sorry to know you feel that way. We assure you all our delivery partners are required to own a vehicle and go through ethics and safety training. Kindly share the order ID, so we may check on this for you.
^Ali— Swiggy Cares (@SwiggyCares) May 4, 2022
They assured that they will provide the needed support to the delivery guy.
We assure you have gone through the entire thread, we do have a support team exclusive for delivery partners. As stated earlier the exact status of support provided to the delivery partner will be shared with you via email.
^Ali— Swiggy Cares (@SwiggyCares) May 4, 2022
This is something that shouldn’t happen to anyone. But people online were divided on this incident.
Story of India. Highly tech adaptive, kindness all over but with an economic reality that’s scary. https://t.co/ZWhYT5f03d
— Sripal Sama (@sripalsama) May 5, 2022
Definitely need more empathy and it’s gotta come from customers otherwise the businesses will not take note. I think as consumers we have to actively be willing to pay more in tips/service fees to help with this too. https://t.co/FycsUqCTSi
— quark (@durdendisco) May 5, 2022
This is disturbing. This definitely shouldn't happen. https://t.co/Id1dkPZXYx
— TheRandomCricketPhotosGuy (@RandomCricketP1) May 4, 2022
this is so funny for no reason 😂😂
like why the hell are you even blaming the app?? it's delivery guy's choice 😂😂 https://t.co/PtHeSFx0Nu
— chris (@weokish) May 5, 2022
Really conflicted about this. She did the right thing by bringing this to light. But this most definitely will cost the delivery worker his contract. I don’t know what’s the right thing to do in this case. Tip high? Cancel the order? https://t.co/kB8BEXSkqe
— Vrigu (@vrigu) May 5, 2022
weird much? get it cancelled through support staff or maybe learn how swiggy does ultra-long deliveries in select cities like mumbai (for no damn reason) https://t.co/UFB09xUzBS
— haan vahi (@awkwardandsad) May 4, 2022
I have so many questions! https://t.co/OGobomA3uJ
— Tweepak (@DeePakao) May 4, 2022
I read today that don't look at life as glass full or glass empty. Somedays you have to be thankful that you atleast have a glass. This is one such learning moment. It's very hot in the house but atleast we have a house. No matter what there will be something to be thankful for. https://t.co/2HLfy62mcr
— sweettoothforeverything (@ilizbethnoble) May 4, 2022
Pretty common happening.
literally same thing happened to me 3 months ago. ordered on Zomato and waited for it for the longest time, delivery guy finally called and turns out he was a boy who CYCLED for over an hour in RAIN to deliver the order. least i could do was tip him. https://t.co/Ls32VDOiQA
— 🍋 (@kazuhaszhongli) May 4, 2022
Earlier, Hyderabadis gifted a bike to a delivery guy who used to deliver on cycle. Glad we have social media bringing such incidents to everyone’s notice.