You might have seen unsatisfied customers writing about their experience on social media or the website of the brand offering the particular product or services they had bought. But have you ever heard of a furious customer creating a website just to vent about their poor experience? Well, this does sound strange, but it actually happened.
A Chennai-based Senior Consultant, Mohamed Najiullah, reportedly created another website so that he can write about his unpleasant experience with OYO. He ended up creating ‘oyo-ruined-my-anniversary.com’ to share how the hospitality company allegedly ruined his first wedding anniversary. “Here’s how OYO ruined my first wedding anniversary. Here’s a website I created just to voice out how OYO ruined my first wedding anniversary,” he wrote on his Facebook page.
Here's how Oyo ruined my first wedding anniversary – Oyo allowed me to book a hotel which had payment issues with Oyo…
On the website, he wrote in detail how he booked rooms through OYO’s portal for a stay in Andaman and made a mistake by paying online instead of at the hotel.
“I got a message from OYO saying that if I were to pay online instead of at the hotel, I could save Rs. 500. It also meant I didn’t have to worry about carrying cash. So I decided to pay it online and that was apparently my second biggest mistake (the first one being trusting OYO for my wedding anniversary vacation),” he wrote.
He further added that on reaching the hotel, he was turned down by the ‘polite yet furious’ hotel manager as they were having issues with payment.
“I showed him my booking and he responded saying that there were some payment issues with OYO. Apparently OYO has been sending guests to his hotel for a price that was unacceptable to him. And he had written to OYO nearly a month ago regarding this and received no proper answer.”
Through a series of witty memes, Gifs and visual illustrations, the customer explained his ordeal on the website.
He even added that the hotel staff ‘tried to transfer him to another hotel 1300KMs away, in West Bengal,’ made him wait for two hours on-call on a remote island with no connectivity and also ‘charged him for a downgrade.’
“This executive told me he could transfer me to a nearby hotel, Hotel Star Glory Resort and that I had to pay more Rs.1800/- because the rent was higher there. I asked him why I had to pay more because of OYO’s mistake. He said he couldn’t help me on that aspect and that if I wanted an alternate accommodation I would have to pay more,” he wrote on the website.
Justifying their case, OYO’s spokesperson reportedly told News18 that they were investigating the matter. “We sincerely apologize for the inconvenience caused to the guest. We shall also take appropriate action against the hotel owners that caused the inconvenience.”
Well, if his claims are true, the inconvenience caused on what should have been a romantic, remote island vacation could cause anyone to lose their mind. Najiullah appears to have a great sense of humour to come up with such entertaining away to teach them a lesson. Have you ever encountered anything like this? Tell us.