Bengaluru Mall Security Denies Visitor To Enter ‘VIP’ Washroom, Asks For ₹1,000 Shopping Bill

We have seen discrimination in malls because of clothing. But have you ever heard of a person not being allowed inside a washroom because they couldn’t produce a bill? This takes ‘discrimination’ to a different level.

A user on Reddit (deskKey9633) took to Reddit’s r/bangalore subreddit to share a disappointing story. The user alleged that on a visit to Bengaluru’s Phoenix Marketcity, they weren’t allowed inside a VIP washroom on the ground floor because they couldn’t show a shopping bill worth Rs 1000.

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“The ground floor restroom is now designated as a ‘VIP’ restroom, guarded by a female security officer. She insisted that I show a shopping bill (later I found out from another person who faced a similar situation that even if one has a bill, it must amount to a minimum of ₹1000) to use this restroom. I was shocked and confused—why should I need a bill to use a restroom?” the user questioned.

When the user told the female security officer that they didn’t have a bill, she directed them towards the upper floor’s washroom. The problem with the other washrooms was that they weren’t well maintained.

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“With so many people being redirected, the toilets were poorly maintained and many flushes weren’t working. This made me wonder: why are the other restrooms not kept to the same standard?” the user further asked.

But there’s a larger question to ask here: what happens in case of an emergency? What about people with disabilities – are there provisions to exempt them from the rules? Why aren’t the other washrooms, as the user alleges, equally well-maintained? Or do non-VIP people not deserve clean washrooms?

“I’ve never encountered such a policy in any other mall in Bangalore or in any other city, and if this is a new trend, it’s deeply troubling and contributes to an unnecessary social divide,” it was further written.

Have a look at the full post here:

Discriminatory Bathroom Policy at Phoenix Whitefield – An Unacceptable Experience
byu/DeskKey9633 inbangalore

Several people on Reddit were left enraged by this. While some shared experiencing similar circumstances, others slammed the mall for being discriminatory towards customers. Have a look:

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Do you think there should be separate VIP washrooms in malls with limited access?

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