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Only a few days back, Railway Minister Suresh Prabhu and the Railway Ministry helped out a female passenger, when she tweeted to them about a man harassing her in her compartment.
And yet again, the Railway Minister has proved that he is taking digital India and servicing the passengers very seriously by answering yet another call from a passenger in need.
Pankaj Jain, a JDS Karnataka State Youth wing VP and entrepreneur, was travelling from Yesvantpur-Bikaner when he tweeted this to the Railway Ministry’s twitter account:
@DRMJodhpurNWR @GMNWRailway @RailMinIndia Cn d train 16587 to stop at merta road for 10 mins than usual 3 mins tom mng?cn I get wheelchair?
— Pankaj Jain (@pankajjain86) November 28, 2015
Pankaj had taken his sick father to Butati Dham for treatment which is 35 kilometers from Merta Road, the stop where he and his father had to alight.
Pankaj told HT that he was at a loss initially and wasn’t able to think what to do as the train, stops only for 3-5 minutes
His query was regarding his ailing father, who couldn’t get off from the train in the allotted 3 minutes stoppage time and would also require a wheelchair
@DRMJodhpurNWR @GMNWRailway @RailMinIndia I m traveling with my dad who is a paralysis patient. Need an assistance. @dr_asr
— Pankaj Jain (@pankajjain86) November 28, 2015
The Railway Ministry was quick to reply to his tweet and asked for the train’s PNR number so that arrangements could be made accordingly
@pankajjain86 @DRMJodhpurNWR @GMNWRailway @dr_asr @sureshpprabhu Please send PNR or coach number
— Ministry of Railways (@RailMinIndia) November 28, 2015
The next morning, not only did the train stop for 10 minutes while Pankaj’s father could get off easily, the railway staff even waited for him in the cold weather with a wheelchair
@RailMinIndia @DRMJodhpurNWR @GMNWRailway @sureshpprabhu Thank you so much for all ur help provided to us today morning. Grt initiative.
— Pankaj Jain (@pankajjain86) November 29, 2015
@RailMinIndia in this Cold weather the station master wit staff were waiting for us on platform @DRMJodhpurNWR @GMNWRailway @sureshpprabhu
— Pankaj Jain (@pankajjain86) November 29, 2015
@RailMinIndia wit a wheelchair as my dad is bedridden patient. And everyone did cooperate & @DRMJodhpurNWR @GMNWRailway @sureshpprabhu
— Pankaj Jain (@pankajjain86) November 29, 2015
@RailMinIndia and helped us to get down of train n move out till the gate. Grt effort. Kudos. @DRMJodhpurNWR @GMNWRailway @sureshpprabhu
— Pankaj Jain (@pankajjain86) November 29, 2015
A happy Pankaj not only thanked the Railway Ministry profusely, he also posted a picture of his father and himself
@sureshpprabhu @dr_asr @RailMinIndia @DRMJodhpurNWR @GMNWRailway Thank you for this.. pic.twitter.com/lhSmZfo6g3
— Pankaj Jain (@pankajjain86) November 29, 2015
He also told HT that he was actually quite surprised at the immediate and complete help from the Ministry
Amazing work, Suresh Prabhu. 🙂
News Source: Hindustan Times
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